1. Provider and scope
Общество с ограниченной ответственностью «МУН ПИПЛ» (ООО «МУН ПИПЛ»), OGRN 1127847052354, INN 7813524934, KPP 780101001 (the Provider), provides access to Mattr through mattr.ru and the workspace application. Registered address: 199155, город Санкт-Петербург, наб. Реки Смоленки, д. 3, к. 2, литера А, помещ. 11-н, Russian Federation. Contact: support@mattr.ru.
Mattr provides spaces, AI assistants, messages, files, tasks and apps. Features, resources and limits depend on the selected plan and order. These terms cover the cloud service; Enterprise licensing and separate implementation services require a separate agreement.
This is a draft for review, not an effective offer. The acceptance procedure below applies only after an effective version has been approved and published.
2. Registration and acceptance
The user reads the linked terms, personally checks the acceptance box and submits the form using “Create Account”. Successful registration concludes an agreement for access on the accepted terms. Browsing the site, receiving an invitation or remaining silent does not constitute acceptance. A registration code does not replace acceptance.
Registration does not order a paid plan, authorise card charges or consent to advertising. A paid service requires separate confirmation after its price and conditions have been presented.
Users act for themselves or within their authority to represent an organisation. Invited members accept personally; the space owner assigns access but cannot consent to personal data processing on a member’s behalf. Users must have the necessary legal capacity and authority.
3. Accounts, spaces and access
Users provide a current email, protect their sign-in credentials and report suspected unauthorised access to support. A log entry alone does not prevent a user from disputing an unauthorised operation.
Owners manage membership and permissions. Shared space content is accessible to members according to their permissions. Deleting a personal account and deleting an organisation’s materials are distinct actions, subject to the rights of other members and data subjects.
Illegal content, infringement, access-control circumvention, malicious code and disruption are prohibited. Access restrictions must have a lawful basis and be limited to stopping the violation or protecting the service. The Provider explains the reason and contact procedure unless prohibited by law or detrimental to security. Restrictions can be disputed through support.
4. Plans and prices
Before ordering, the interface shows the service, total price in rubles, billing period, limits, separately charged resources and renewal terms. The conditions confirmed with the order apply. New prices do not retrospectively reprice services already supplied or paid periods.
Free has no subscription fee, but model usage may be charged separately. Pro counts active members including the owner. A pending invitation reserves a place but is not itself a billable active member. Membership changes within a period are prorated by day. The selected plan determines the member limit.
For Team, server and model costs are separate from the plan fee unless the order expressly states otherwise. Users’ own external provider connections are billed under that provider’s terms.
The Provider uses the Russian simplified taxation system (USN). VAT applicability, rate or exemption basis is specified in the calculation and payment documents according to the Provider’s actual tax status. Taxes that must be included in consumer prices are included in the total shown before payment.
5. Balance and model usage
The cash balance records an advance for the Provider’s services, not a bank account, deposit or electronic money. Models supplied through Mattr and Pro subscriptions use the owner’s shared balance. Granting members access authorises resource use within their assigned permissions and limits.
Tokens measure model processing volume. Charges depend on the model, input and context, output and other pricing units expressly disclosed before use. Applicable rates and ruble conversion terms are disclosed before a task starts; the final volume is determined by actual usage.
Bonuses are not money paid by the user and are not redeemable for cash. They can pay for models under the bonus terms, but not Pro. This does not limit refunds of the user’s own money.
Incorrect or duplicate charges can be disputed at support@mattr.ru by identifying the operation. An error response or technical failure alone does not prove delivery of a chargeable service. The Provider checks actual processing and corrects unjustified charges.
6. Subscription and renewal
Renewal from the cash balance is permitted only under previously disclosed and confirmed subscription terms. Further renewal can be cancelled in the space’s billing settings or by contacting support@mattr.ru. Cancellation preserves access until the end of the paid period unless the user separately requests early termination.
Insufficient funds may prevent a new paid period or paid task. Adding funds does not itself authorise additional paid services.
Permission to use the internal balance does not authorise recurring charges to a card or bank account. Those charges require separate agreement. Withdrawal of permission to use payment details must be accepted electronically; those details must not be used for recurring payments after withdrawal.
7. Cancellation and refunds
Users may send cancellation and refund requests to support@mattr.ru or the Provider’s registered address. Identify the account, payment and requested remedy; passwords and full card details are unnecessary. Prior account deletion is not required.
A consumer may cancel a services agreement at any time, subject to actual expenses incurred in performing that particular agreement. Unused cash advances are refundable subject to lawful calculation grounds, and the Provider must substantiate deductions. There is no blanket no-refund rule, cancellation penalty or automatic retention of the entire remaining period’s price.
Statutory remedies for defective services remain available, including correction, price reduction, cancellation and damages where applicable. The deadline for a monetary remedy depends on its legal basis and mandatory law. Refunds include an explanation of the calculation.
8. Materials, results and AI
Rights in input materials remain with their right holders. The user permits technical processing only as necessary to perform the task and provide selected features. This does not transfer exclusive rights or permit public publication.
Users may use results subject to applicable law and third-party rights. The Provider does not promise that every automatically generated result qualifies for copyright, is unique or is free of third-party rights.
AI can make mistakes. Users should verify material facts and consequences before relying on results. No particular profit or individual outcome is guaranteed. This does not relieve the Provider of responsibility for its own service quality.
Mattr enables a protection mechanism by default: confidential values recognised by its configured rules are replaced before sending, and the provider receives the processed request. The space owner or another authorised member may disable this mechanism in settings. The account database is not part of this transfer. Filtering does not guarantee removal of every detail about a person from arbitrary text or attachments; transmitted data depends on the content and processing rules. Automatic provider selection or replacement does not expand the agreed processing scope or replace required legal grounds. Processing conditions and recipients must be disclosed in the personal data policy before transfer.
9. Personal data and confidentiality
A user who disables the filter or adds exceptions must first ensure that the corresponding data transfer is lawful and authorised. Once disabled, values recognised by that filter are no longer hidden by it. The user is responsible for the materials they supply and the consequences of their decision. The Provider is not liable for consequences caused exclusively by that decision where the Provider has committed no breach and to the extent permitted by law. Disabling the filter does not authorise unlawful transfers or relieve the Provider of its own data protection duties or other mandatory liability.
ООО «МУН ПИПЛ» is the controller of account data. Processing necessary to enter into and perform the agreement uses the corresponding statutory basis; consent, where required, is obtained separately. Accepting these terms does not consent to advertising, public disclosure or transfers to unrestricted third parties.
Users must have a lawful basis for providing other people’s data. Before Mattr processes employee or customer data on an organisation’s instructions, the parties must agree separate processing instructions covering data, purposes, operations, security and responsibilities.
The Provider must observe confidentiality and data protection requirements. International transfers require compliance with the statutory procedure; a general registration checkbox does not replace it.
10. Failures and liability
Users can report a failure with its time, action and operation identifier, without passwords or secret keys. The Provider reviews the report and takes steps to restore service. These terms do not provide a separate SLA guaranteeing an availability percentage.
Liability follows applicable law and the agreement. An external supplier’s failure is not automatically force majeure and does not extinguish the Provider’s obligations. Liability is not excluded or limited where prohibited by law.
11. Changes, termination and disputes
Each version has an identifier. Material changes to price, scope and other agreed terms apply to existing agreements only as permitted by law and with any required agreement. Publishing a new page alone does not retrospectively change agreed terms. Contract notices are sent to the account email or workspace application.
Loss of access does not remove refund rights, claims or data obligations. Users can request termination, account deletion or an available data export through support. Deletion takes account of lawful retention grounds and other people’s rights.
Russian law applies. Consumers retain statutory choices of court and remedies; no additional mandatory pre-action process is imposed. This English translation is informational. The Russian text governs discrepancies unless mandatory law requires otherwise.