Account and settings
Manage your profile, sign-in and personal connections.
Edit your profile
Open your account profile. It contains personal information, preferences, security settings, connections and the workspace list.
Personal settings belong to your account. Shared assistant, model and billing settings are in the selected workspace and depend on your permissions.
Sign in without a password
On the website or in the app, enter your account email and request a code. Enter the six digits from the email; you can paste the entire code. It expires after five minutes and can be used only once. Signing in successfully confirms your email address.
The app saves your session, so you do not need to enter a code every time you open it. You will need to sign in again after signing out or when the session ends.
If the email does not arrive, check the address and your spam folder. After one minute you can request another code, which replaces the previous one. Choose “Change email” to return to the form without losing what you entered.
Phone number at sign-up
Enter your contact number with its country code, for example +7 999 123-45-67. No SMS is sent. Until the number is verified, it is not used for sign-in or account recovery. Your profile shows the number and your email verification status.
If you use a password
Your existing password still works: choose “Sign in with password” on the sign-in page. If you forgot it, you can sign in using an email code. You can also use “Forgot password?” to change your password.
If you no longer have access to the email account itself, contact support. Do not share email codes, passwords or keys with other people.
News and offers
In your profile, you can enable or disable emails with Mattr news and offers. This subscription is off by default, and newsletters are sent only to verified email addresses. Each marketing email includes an unsubscribe link.
Registration, sign-in, payment and balance notifications are sent independently of your news subscription.
Manage connections and secrets
In the connections section, review the external accounts you use through Mattr. Reconnect if sign-in has stopped working.
Keep keys and other secret values in the settings intended for them. Do not add them to shared assistant instructions, project comments or normal conversations.
Accounts and membership are different
One account can belong to several workspaces. Changing access in one workspace does not delete the account itself.
If you cannot see the data you need after signing in, first check the selected workspace and account email address. Then ask the owner to check access to the assistant, project or application.
Report a problem
Include the time of the error, the selected workspace, the action and the error message. If it concerns a conversation or task, include its link.
Do not send passwords, secret keys or the contents of personal documents. See troubleshooting for detailed checks.