Troubleshooting

I cannot see an assistant, project or file

1. Check your account email address and selected workspace.
2. Make sure the invitation has been accepted.
3. Ask the owner to check access to the assistant, project or application you need.
4. For a file, check its location: personal storage, conversations and projects can have different access rules.

If access was recently changed, reopen the relevant section.

The assistant is not responding

Open the conversation and check whether the assistant is waiting for an answer or tool permission. Then check your connection and reopen the history.

If a model error appears, check the balance, plan and assistant limits. If you use your own provider, check its key and model availability.

Do not send the same task repeatedly before checking the previous attempt's result: work may have continued after the browser lost its connection.

A file is uploaded but the assistant does not use it

Check that file processing has finished and that the file belongs to the current working context. Include its name and the relevant section in your message.

Scans may require text recognition. If you uploaded the material to another project or personal storage, check the selected assistant's access to it.

An automation did not send its result

Check whether the schedule is enabled, the time zone is correct and the next run time is set as expected. In Local, make sure the computer and app were running at the scheduled time.

Open the history. A message delivery error does not mean the task itself failed. Check the result and channel connection status before retrying manually.

A service asks me to connect again

Open personal connections and sign in to the required account again. Check whether permissions changed on the service's side. If there is no connection button, contact the workspace owner.

If necessary, complete the connection through the web version when using the mobile or desktop client.

Not enough space or funds

For storage, check duplicates and related files; space may not be reclaimed immediately after deletion. For payment, check monetary and bonus balances separately.

Bonuses cannot pay for the Pro subscription. If you use your own key, check the provider's limits. See balance and plans.

How to describe a problem to support

Prepare the time, workspace name, action before the error and the error text. Add a conversation or task link and state which client you use.

Hide secret values and personal data. Do not attach a complete document or conversation if an error message is enough to explain the issue.