Balance and plans

Where to check the terms

Your personal model balance is available in Account → Payments without a Cloud workspace. For an existing Cloud or Team workspace, also open its settings and billing section for current prices, plans, limits and amounts due. The workspace owner manages its plan.

• Local — free desktop work for one user after sign-in; tokens are charged separately.
• Free — the current plan for existing Cloud workspaces: one user, 2 GB for files and no subscription fee; models are charged separately.
• Pro — the plan for teamwork in existing Cloud workspaces, billed for active members including the owner.
• Team — a paid Runtime connection on our server or yours, with the option to use your own providers. Hosting and paid-period terms are shown in the request; models are paid for separately. You operate and pay for your own server.
• Enterprise — licensing terms are agreed individually.

Existing Free and Pro Cloud workspaces use models through Mattr. In Local and new server workspaces, MATTR Provider uses the owner’s personal balance. Local and Team also support your own providers: usage through your own key is paid for with that provider.

The Team price and period length are shown before payment confirmation. Prices for new server configurations are still being agreed: a configuration cannot be ordered until its price is published.

Model usage

Open Workspace settings → Billing → Usage. Owners and administrators can view model requests over 24 hours, 7, 30 or 90 days. Switch the chart between costs and request counts; the table lists the model, assistant, input and output tokens, cache usage and cost.

One assistant response can involve several model requests. Input includes all input tokens, including cache. The Cache column shows the cached portion of input; do not add it to input again. Times are shown in UTC.

Costs are shown in rubles. USD amounts use the current Mattr exchange rate displayed below the log; this is an estimate of request costs, not wallet debit history. Unavailable costs show a dash. Subscriptions, external tool calls and deleted conversation history are not included.

Monetary and bonus balances

Every account has one personal balance, whether or not it has a workspace. It pays for MATTR Provider in Local and all new server workspaces owned by that account, including members’ requests. The owner’s monetary funds also pay for Team activation and renewal for the selected period; they can pay for Pro in an existing Cloud workspace too. Amounts are shown in rubles. Workspace invitations do not merge members’ personal balances or enable automatic charges to their accounts.

Bonus funds are used for models first. Pro subscriptions and Team paid periods require a monetary balance: bonuses cannot pay for them. Signing up gives your personal account balance RUB 100 in model credits, without creating Cloud. The bonus is awarded once per account, not each time Local is created. Existing Cloud workspaces, funds and history are preserved; their previous payment mode is not changed automatically.

Your first paid top-up of RUB 2,000 or more includes an extra RUB 500 in model credits. The gift is awarded once per user across all workspaces. Earlier top-ups below RUB 2,000 do not affect eligibility. Deposited money and promotional credits are displayed separately.

Workspace budget and member limits

The owner sets a monthly model budget for a new server workspace and separate ruble limits for its members in Budget and expenses → Workspace budget. The period is a calendar month in UTC. A member’s limit applies only in that workspace; the workspace budget applies to the total spending of all its members.

A budget is a spending limit, not a transfer. Funds remain in the owner’s personal balance until models are used; no separate workspace or member wallet is created. Before a request, funds are temporarily reserved using a preliminary cost estimate. The final charge uses the actual cost after it is confirmed. The last request may slightly exceed the limit if its actual cost is higher than the estimate. If confirmation is delayed, the funds remain reserved.

New paid model requests are blocked when the workspace budget, member limit or owner’s available funds run out. A member’s personal balance is not automatically charged to continue. The owner can top up or change the limit; a new calendar period renews monthly limits but does not add money to the balance.

How Pro is calculated

Pro counts members who are actually active, including the owner. A pending invitation reserves a seat but does not yet count as a billable active member.

When the team changes during a billing period, charges are prorated for the remaining part of that period. Check the total on the invoice: it accounts for the dates of access changes and charges already issued.

Before starting a paid period, check the monetary balance and amount due. If funds are insufficient, top up and try again. Access may be restricted when a paid period expires; an automatic switch to Free should not be assumed.

Top up your balance

Open Account → Payments, enter an amount and receipt email, and proceed to payment through YooKassa. A Cloud workspace is not required. After returning to Mattr, check the payment status and credit to your personal balance.

If the service says top-ups are temporarily unavailable, a new payment is not created. Your balance and payment history remain available; follow the message in the interface. Do not share bank card details in a conversation with an assistant.

Why work stopped despite a positive balance

Check which funds are available: bonus or monetary. Then check the plan status, workspace monthly budget, your member limit and reserved funds, as well as the assistant limit, free storage and model availability. If you use your own key, also check the provider's balance.

Subscription costs and model costs are separate expenses. Several members may use the owner's shared balance at the same time.

Referrals and bonuses

If a referral link is available in your profile, share it with a new user for registration. Check the bonus conditions and required first payment in that section.

A referral link does not add someone to your team. That requires a separate workspace invitation.